Help
Frequently asked questions
Quick answers about ordering, payment, delivery and returns.
How do I place an order?
Add products to your cart, go to checkout, enter your name, mobile number and address, choose a payment method and press Place order. Full steps are on the How to Order page.
Can I pay when I receive the order?
Yes. Cash on Delivery is available all over Bangladesh. You pay the delivery person when the parcel arrives.
Can I pay with bKash or Nagad?
If we have enabled them, you will see bKash and Nagad at checkout. Send money to the number shown, then enter your sending number and the transaction ID. We confirm the payment before shipping.
How long does delivery take?
Inside Dhaka: 1-2 working days. Outside Dhaka: 3-5 working days.
How much is delivery?
It depends on where you live. The charge is shown at checkout before you order, and listed on the Shipping & Delivery page.
How do I track my order?
Open the Track order page and enter your invoice number or mobile number. You will see the status and the courier tracking ID once your order ships.
What if my item arrives damaged or wrong?
Contact us within 3 days with your order number and photos. We will replace it or refund you. See the Return & Refund Policy.
Can I cancel my order?
Yes, before it is handed to the courier. Call or message us as soon as you can.
Do I need an account to order?
No. You can order as a guest. An account lets you see your past orders.
How can I contact you?
Use the Contact us page, or the phone, WhatsApp or email shown there.
Still need help? Contact us or track your order.